Whilst doing a bit of research a few days ago, I came across a website which had a 'Forum' link. This also reminded me of a talk I did at the
Business South exhibition in 2007, when someone in the audience from
Southampton Chamber asked me if I thought having a forum was a good idea or not. My answer then is the same as now. In 99% of cases, NO.
Now back in the day, forums where were it was at. Big banks of forums and threads with people 'chatting' around themes and ideas and sharing knowledge. Then along came social networking and sort of replaced the whole idea of chatting to people in virtual rooms by closing the conversion to people who we're in their 'network' or part of a bigger, approved network.
That's not to say that website forums are dead because they aren't. Some forums to this day still get hundreds of thousands of visitors a month. Some are still hugely important and have great influence (esp. in the web design and SEO arena). Infact, one forum post in China about the
Nanfang Weekend managed to get nearly 250,000 views (if you can read
Chinese you can read it here), while some forums still get over 500 people online at any one time. (bit of trivia for you pop pickers there...)
However, most forums fail. They just don't work. Why? I've tried to get to the bottom of the reasons, and I've come up with my (quick) top five list below;
- Promotion
I often speak to companies who think that when they have their website designed that adding a forum will automatically get loads of people coming to their website. This isn't the case as the forum is just added on the side of the website instead of traffic being driven to it. How is anyone going to post on a forum unless they know about it? If the website isn't properly marketed or optimised, then no one will find that, let alone the forum. Still a very common assumption by 'non web people'
- Audience
Many of the forums which I find myself emptyily trawling through, seeing unloved thread after unloved thread with no activity, are aimed at small businesses. Small businesses find themselves too busy to get the books done, let alone find the time (or even have the skills) to post in forums. Know your target market before you start one up! - Effort
It takes a lot of effort to post regularly in forums to make them interesting. Additionally, if it is your forum, you need to oversee it. Who's going to make sure those pesky 'medicine' automated posts are going to be deleted? If you're going to make your forum work, you need to look after it and this can take some time. - Focus
This comes back to point 2, really. When you go on some forums, you can be overwhelmned with the number of choices that you're faced with. Do I post in this section? What about this one? The fewer the choices, or the better they are chosen, the better the experience for your users. Make their choice easy, they're more likely to post and stay. If you've got lots of ideas and growth plans, add them once established, not before. - Bloggin'
Forums need input from a hardcore set of users. Blogs only need one person. Sure, forums are more of an open platform, but they need a few key posters in order generate regular discussion. As anyone (like me!) can set up a blog and start posting in minutes to drive content, then the chance of success is much greater.
These are just some the ideas which came off the top of my head. If I really sat down and thought about it a lot more, I could have come up with at least, oh I don't know, one more reason, but I thought I'd leave the question open to see if anyone else had any other ideas? Any one?