Benefits of social networking - follow up questions

Despite the modest turnout to our second seminar this year titled 'The Benefits of social networks for business', the event went very well and the feedback from the attendees was very positive. It occurred to me that alot of SME's still not have much of an idea of what social networks are, how to benefit from using social networks or just how it can be applied to their business.

I gave a couple of examples of where companies have successfully used the power of social networks to become experts in their field, increase brand awareness or improved sales. The ideas and examples presented really got people thinking about how it can be applied to their business and I had some good questions from the audience. Below lists some the questions asked;

How easy is it to create a podcast or video for YouTube?
In basic terms, creating your own podcast or video for social networks is very easy. All you need is a piece of recording equipment such as a microphone or hand held video and a PC to edit the content. The real challenge is coming up with something interesting, unique or useful for your audience. The other big challenge is putting it in the right places where people will see it. One of the best places of doing this is to create a profile on a social network (e.g. ecademy if you are a business) and then 'get to know' other people with similar interests to yourself.

How easy is it to create your own social network?
Creating your own social network isn't an easy task, you will need the help of a good web design company to make it happen. Creating your own social network should also only be done as part of a companies online strategy who feel that their audience really needs a social network for their specific needs. Getting people to know about it and partake in it is a very difficult task and one which would require a lot of marketing effort on behalf of the company. However, it is can be made to work then the advertising, branding and research opportunities are potentially endless.

How do I get into a social network?
Getting into social networks is very easy. All you need to do is create an account with any of the social networks you would like to get involved with and you're off and running. As I have said, it is better to do a bit of research before committing to a network. In my opinion it is better to focus on one (possibly two) network so that you are better known in that place, rather than being spread too thin across a variety of places. Once you've built up a reputation in one place, it should be easier to transfer that reputation across with you.

What are the best social networks to be on for business?
I am not an expert on which social network is 'best'. To give the annoying answer, it would depend on your line of business. If you're selling to the over 50's, then maybe SagaZone is best. If you are looking to sell to people aboard, then you would have different options compared to someone focused in the UK.

The general consensus for the best social networks to get involved with for businesses in the UK is either Ecademy or LinkedIn.

Where can I find a list of the best social networks around?
Surprise, surprise, the lovely people of Wikipedia have put together a list of social networks which lists the main players as well as where they are located and who uses them.

How can I stop my photos being used on social networks (what are the copyright issues?)
We didn't cover this in much detail as it is not one of my specific areas of expertise. One of the best places to start when protecting your material online is the Creative Commons license website.


If you have any more questions relating to social networks and how to get the most benefit from them, please feel free to ask a question!

Google analytics seminar follow up - More questions answered

Today I gave a talk to a Business Link networking group in Winchester, Hampshire. The talk was a sell out but unfortunately not everyone made it along to hear my presentation entitled 'Understanding Google Analytics'.

The talk was largely the same as the seminar we held in Poole a few weeks back with a few slides removed. Again, I like to think that I gave the audience plenty of food for thought, especially with regards to Key Performance Indicators (KPIs) for websites, 99% of people do not have these, so I hope I gave them something to focus on. I will share these on here in the coming weeks...

There were several questions after the talk which I have answered below;

Is there any way for Google Analytics to know about my website BEFORE I add the code to it?

The gentleman who asked this question wanted to know if it was possible to 'back date' the analytics information showing on his account. Unfortunately it is not possible to know this information, as Google Analytics can only collect information once it has been installed, not before. I referred the gentleman to Compete, which can give you rough information about yours and other websites based on information from ISPs. This rarely gives feedback on low traffic websites so is definitely not a replacement for you own good information.

The other option is to use an alternative website statistics package and then getting the raw log files from the server (you'd have to ask you web hosts for this) and then analysing them like that. Not a pretty solution but it could give some information about what has happened in the past.

How do you remove yourself from the Analytics's reports?

I mentioned the 'filter' options as something which is useful when it comes to understanding more about your website. I didn't go into this as I felt it was a bit techy for some, but it can easily be achieved. I could explain all about how this work but I think it's easier if Google explain how filters work in more detail...

What are longtail keywords in Google Analytics?

I gave a couple of examples of how GA can be used to identify the best long tail keywords for your website (if you don't know what the longtail is, you really need to go here!). In basic terms, Google Analytics shows you all of the phrases which people have typed in to get to your website. At the same time (provided you implemented the things I suggested :) you should also know what words were typed in to get people 'converting'.

Therefore, by looking at the graphs that Google Anayltics draws for you and spending a few minutes looking at the information available, you should be able to see the longtail working and where the best results are coming from on the website.


There were a couple more questions but after two more meetings today, I really can't remember what they were now! If they come back to me, I'll try and post here.

If you would like to ask any more questions about Google Anayltics, leave a comment below

Google analytics seminar follow up

Last Thursday saw the resumption of the Adido online marketing and web design seminar talks in Bournemouth, to give advice to our attendees on how to get the most from Google analytics. The talk covered the main areas of Google analytics that businesses struggle to get to grips with. During the talk several questions were asked that I'll answer in a bit more detail here.

What is the difference between 'absolute new visits' and 'new visitors'?
The answer I gave on this isn't 100% correct. Personally I think the labels used here are a bit misleading. An 'absolute new visit' refers to someone who has never, ever been onto the website before in the past (or at least isn't known to have come on the website before, a subtle but important difference). A 'new visitor' is someone who has been on the website before but is counted in the date range selected. So, for example, someone could have been on the website in the previous month, but if you date range is the current month and the visitor has been on the site three times in this month, they will be a 'new visitor' only once, but will not be 'absolute new visit'.

Clear? Hopefully, but if you still don't understand what I'm on about, then why not read the official Google line absolute new Vs New visitors.

Although Google analytics shows me the keywords people type in,what about the words that they don't type in?

A common problem facing companies who want to market their website more effectively is knowing which phrases to select for their SEO campaigns. This is often best left to experienced web design companies (like us :) to carry out proper keyword research but for those just starting out, then this can be achieved using a variety of free keyword tools, like Wordtracker.

These tools are really great at helping you identify new phrases to target which you may not have thought about or considered. However, don't underestimate your web analytics or stats packages as they will tell you which words people have already typed in. This can't be underestimated, as people have already taken the effort to type in something into that search box and visit your website. Of course, it's hugely important to track this against conversions, but if you can see that people visit your website on these phrases, they may be easy 'wins' to get them pushed a bit more up the rankings to increase visability for little effort.


Other questions were asked which I am unable to recall, but with other online marketing and website talks in the pipeline in the coming weeks, I'll endeavour to take note and answer more here...